Session hosted by: Hitomi Hamaba, Product Manager, Sony
What was the session about?
Hitomi who is a Product Manager at Sony took us through how to be a non-technical employee in a tech company or team. It also addressed what you can do to secure your spot in a tech team or environment without having a technical background. She detailed 3 tips to help non-techies.
A Non-Techie’s take on the session:
The session definitely reassured me that there is a need for non-technical people in the tech space. With my training towards becoming a business analyst in a technical company that assists clients with technical solutions and projects, Hitomi gave supportive information to show the value of having non-tech people in a tech space.
How it relates to HeadByte Non-Techies:
HeadByte is a managed service provider & Independent Software Vendor (ISV) specializing in helping clients develop, maintain, and properly leverage their IT landscape (Strategy, Systems & Skills). HeadByte’s teams consist of both Tech and Non-Tech roles. Some of the non-tech roles include Analysts and project managers. Our non-tech roles are good at supporting and protecting the business and analyzing the business impact. Glassdoor reported in 2019 that 43% of jobs in tech companies are non-tech roles. This proves the importance of our analysts and project managers who can provide an objective view of technical problems that affect the business side.
Key Takeaways for being a Non-Techie in Tech:
1. Understanding where you can bring value – analyze tech decisions by looking at the real customer value and customer problems to see if their solution/decision is really beneficial for the end-user. So, this means you do not need to be tech-savvy to bring value to the tech space as your focus could be on ensuring the business and consumer are satisfied. With this being said, a basic understanding of the technical functionality in terms of the user’s needs can help by developing a fitting marketing strategy to effectively sell the product/service to the consumers. There is a role for non-tech employees at each stage of the project lifecycle.
2. Know the right technical details and know-how tech people think, behave, and operate – Learn the basics of the tech roles in your space just to understand how they think and how best to support the team. Ask questions and make it clear you are not so familiar with something. This will help the techies understand the questions are coming from a place of wanting to learn and avoid frustrating them. Additionally, you can learn to explain complex tech descriptions in layman’s terms. This is beneficial to the team by helping them view the bigger picture in a simplistic manner. Remember, you do not need to be an expert but just have an understanding.
3. Keep a strategic head in tech meetings – This would entail focusing on the bigger picture or the business idea behind the technical functionality. Ensure the team or meeting participants remain on track and stick to the defined goal without getting lost in the technical details.